FAQ - Order

 How to order?

To place an order, kindly follow the step by step procedure below:
1. Choose a category from the navigation bar located at the top of the homepage. You may click on the main category, or choose from the available sub-categories. You can also search for a specific product via the Search option on the upper right corner of the homepage. This will lead you to the product page. (If you’re doing this, proceed to No. 4 on this list.)
2. Once in the category page, you can browse through the products or further filter the selection using the options provided in the leftmost column.
3. Click on “Quick View” to see more information about the product without leaving the current page.
4. You may also click on the product image or name, and be directed to the product page. For items with different shades or variants, choose the item you prefer and specify the quantity. Once you’re done, click “Add to Bag.” You can also choose to add the item to your “Wish List” if you’re not ready to purchase yet.
5. A Shopping Bag page will appear containing a summary of your order. If you have a voucher code, input it here via the box provided. Once done, you may choose to click “Continue Shopping” or “Proceed to Checkout”.
6. At Checkout, sign in with your existing account (if you’re already registered), or register a new account. You can also opt to sign in via Facebook, or check out as a guest. If you can’t remember your password, click on Forgot password on the login page.
7. Under Shipping, you will be asked to provide your complete shipping and contact details. You can save multiple addresses for your account.
8. Under Payment, choose your mode of payment from the options provided. For bank deposit and Cash on Delivery payments, you will be given specific instructions on how to proceed with purchase.
9. Under Review Order, you will be given a summary of your order/s, plus applicable discounts, if any, and the shipping fee. Click Confirm Order if everything is in order.
10. A Thank You page will appear, which will include your Order Confirmation No.
11. Amorfia will then send a confirmation e-mail to your registered e-mail address to confirm the receipt of your order. Separate e-mails will be sent to update you on your payment and shipping status.
For other questions or inquiries, you may message us via the Contact page or send an email to help@amorfia.online.

How to check the status of my order?

To check the status and details of your order, you may log in to your account and go to "Order history and details".
How do I change my order details?
Request for order modification may only be accommodated if the order status are as follows:
1. Payment Accepted
2. Processing Order
You can send your request via the website's corresponding Contact Us Form. Kindly select the following as your subject heading:
1. For Quantity Modification: Change in Order Details - I want to change my order quantity
2. For Item Modification: Change in Order Details - I want to change my ordered item
Ensure that you are logged in the account used when you placed the order so you will have visibility of the order reference number of your purchase history. Finally, select the order reference number you wish to modify. Changes on the order should be of the same total value or higher than the original order placed.

 

How do I change the contact details of my order?

Request for order modification may only be accommodated if the order status are as follows:
1. Payment Accepted
2. Processing Order
You can send your request via the website's corresponding Contact Us Form. Kindly select the following as your subject heading:
Special Assistance - Other Concern
Ensure that you are logged in the account used when you placed the order so you will have visibility of the order reference number of your purchase history. Finally select the order reference number you wish to modify.

Can I pick-up my order in your physical store?

Picking up your orders in any physical stores is not possible as we do not have any physical stores. We only operate and sell products through our website.