FAQ - Product

 How do I check item availability?

Thank you for your interest in one of our products. If you were able to add the item to your cart, this means that the item preferred is available.

How can I replace the item I ordered?

As much as we would like to change your item, it is not covered in our return policy as stipulated below, thus I'm afraid we cannot accommodate such request.

Return Policy:

All items sold at Amorfia go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.

However, there are times when the merchandise is damaged, defective, or incorrectly shipped.

If this is the case:

1. Please email us at help@amorfia.online outlining the reason for your return, together with pictures of the merchandise and your Order Reference Number within 7 days upon receipt of items.

2. Upon confirmation of your return request, please send back the item/s to Building 1A & 1B, former Panorama Compound, Veterans Western Bicutan, Taguig City 1630 through courier within 7 days upon receipt of our confirmation.

3. Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt of credits.

4. If your courier has the option, we highly recommend for you to insure the items as it will be your responsibility to take reasonable care of the goods and will be liable for any damage to them until we receive them at our operations center. In case of dispute, we also recommend for you to retain the proof of sending.

5. If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred as well. All merchandise for return must be in original condition and in their original packaging.

Are your products authentic?

We are an authorized online distributor of all the brands listed on our website.

As such, we have confidence in the authenticity and quality of the products that we offer at our online store.

Where can I find the expiry date of your products?

Most cosmetics are not required to have an expiry date printed on them, however, all of our products has a Period After Opening (PAO) symbol printed on the back of the label, which recommends how many months a product should be used after opening.

I had issues with my skin after I used your products. What should I do?

We apologize for the inconvience this may have caused you. Skin concerns are mostly due to incompatibility of the product's formula to your skin. That is why we always suggest eveyone to make a skin patch test first before fully using the item, specially if this is a skin care product.

If you suddenly had issues with your skin after using the product your purchased from our website, please follow the steps below:

1. If you had adverse effects to your skin, please stop using the product immediately.

2. Email us at help@amorfia.online outlining the reason for your concern together with documentation pictures and a photo of the merchandise you used.

3. Upon confirmation of your email, our team will then reach out to you regarding your concern and may ask for further information about your concern.

4. Once all information has been provided, our highly trained regulatory pharmacist will investigate the whole matter and will reach out again to provide next steps about your concern.