For other questions or inquiries, you may message us via the Contact page or send an email to firstname.lastname@example.org.
Yes, orders may be cancelled within 24 hours after receipt of the confirmation e-mail. Please email email@example.com with the subject ORDER CANCELLATION: (Order Confirmation Number). You will be notified via e-mail when your order has been cancelled and next steps for payment reversal (if you paid via credit card) or refund (if you already paid via bank deposit).
Yes, you may. But in order for your item to be eligible for return or refund, please take note of the following conditions:
Requesting for return/refund simply because you changed your mind or preference is not allowed. Moreover, in order to be accepted for return/refund, your item must be unused and in the same condition that you received it—in its original packaging. You will also need to provide the receipt as your proof of purchase. All requests for return or refund must be made within five days upon receipt of the product. To submit your request, e-mail firstname.lastname@example.org with the subject ORDER RETURN/REFUND: (Order Confirmation Number). Include the details of your request, particularly the reason for return/refund, as well as supporting documents, such as photos of the product, official receipt, etc. We will review your request and notify you regarding the next steps. The return/refund process varies depending on the payment method selected, and will be relayed to you via e-mail once your request has been approved. If you paid via Cash on Delivery, the request for return/refund can be done once the item is delivered and the shipping status is updated. Refusal to accept a COD order due to reasons other than stated above may result in COD Blacklisting.
The replacement process begins after we have completely evaluated your returned item/s. This quality evaluation may take about two to three business days. Once the item has been verified as a valid return, you can expect the replacement to be delivered within the same time we had processed the delivery of your original order. You will receive a notification e-mail prior to delivery. The replacement item will be the exact same item/shade you ordered previously. Exchanging the color or variant is not allowed.
Once we have received your item, it will also undergo a quality evaluation that may take about two to three business days. Once the item has been verified as a valid return, we will initiate a refund to your credit (or original method of payment). You will receive the credit within the certain period of days, depending on your card issuer’s policies.
The shipping cost of items not accepted by the buyer due to reasons other than stated above will be charged to the account of the buyer. Shipping costs are non-refundable. If the buyer received a refund, the cost for shipping will be deducted from his/her refund.
For wrong, incomplete or damaged products, shipping costs will covered by Amorfia.
Yes, especially if you’ve made the mistake of creating multiple accounts. If you want a specific account to be deleted, simply e-mail a request to email@example.com with the subject: ACCOUNT DELETION REQUEST. You will be notified once your account and all your details have been deleted from our servers.