FAQ - Others

Do you have a contact number where I can escalate my concern?

We'd love to converse with you regarding your concern, however our call facilities are currently not available. All your concerns will be coursed through emails.

Do you have any physical stores near me?

We do not have any physical stores but most of the brands being sold here on our website are available at all leading Watsons and SM Department stores.

How do I request for a sales invoice?

To request for a sales invoice of your purchased product, kindly send us a message via our 'Contact Us' page. Please select the following as your subject heading:

Invoice Request

Do you have freebies?

Freebies are dependent on our campaigns and promotions. We recommend that you check our websites regularly or subscribe to our newsletter to be updated of our upcoming campaigns and promotions.

Do you offer gift wrapping services?

While some purchases made at our online store are intended as gifts, we currently do not offer gift wrapping services.

Your order will be shipped out with our brand's packaging. We recommend having your item(s) gift wrapped through third-party service providers at your convenience.

Does your item/s come with a paper bag?

At the moment, purchases made online will be shipped out with our brand's packaging only.