Returns or Refunds

Can I return my ordered item to a physical store?

Returning your orders in any physical stores is not possible as we do not have any physical stores. We only operate and sell products through our website.

 

I received a damaged item. How do I request for a replacement?

We sincerely apologize for the damaged item you received. At the moment, we do not offer replacements but you will be entitled for in-store credits. We highly prioritize delivering good quality products to our customers. If the item you received is damaged, kindly send your return request via our 'Contact Us' page and our team will get in touch with you to provide the return instructions.

 

I received an incorrect item. How do I request for a replacement?

We sincerely apologize for the incorrect item you received. At the moment, we do not offer replacements but you will be entitled for in-store credits. We highly prioritize delivering good quality products to our customers. If the item you received is incorrect, kindly send your return request via our 'Contact Us' page and our team will get in touch with you to provide the return instructions.

 

I already received my order. Can I change the color/size/item?

As much as we would like to change your item, it is not covered in our return policy as stipulated below, thus I'm afraid we cannot accommodate such request.

 

Return Policy:

 

All items sold at Amorfia go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage. However, there are times when the merchandise is damaged, defective, or incorrectly shipped. If this is the case:

  1. Please email us at help@amorfia.online outlining the reason for your return, together with pictures of the merchandise and your Order Reference Number within 7 days upon receipt of items.

  1. Upon confirmation of your return request, please send back the item/s to Building 1A & 1B, former Panorama Compound, Veterans Western Bicutan, Taguig City 1630 through courier within 7 days upon receipt of our confirmation.

  1. Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt of credits.

  1. If your courier has the option, we highly recommend for you to insure the items as it will be your responsibility to take reasonable care of the goods and will be liable for any damage to them until we receive them at our operations center. In case of dispute, we also recommend for you to retain the proof of sending.

  2. If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred as well. All merchandise for return must be in original condition and in their original packaging.

 

How can I get a refund?

Once we receive the returned item, it will undergo inspection to confirm any damages or defects. If deemed damaged or defective, we will issue a refund for the shipping fee that you paid to send the item back to us, and we will also refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year upon receipt.

 

You may use store credits to pay for your orders or get discounts. During the check-out process, you'll have an option to enter your voucher code. Once you enter the code, the total amount will be updated.