FAQ - Shipping

When will you ship my order?

All orders received on our website are being processed in a ‘First In, First Out’ manner. Once your order has been processed, it will be shipped out on the next available business day.

 

How do you ship my orders?

We have partnered with trusted 3rd party logistics such as LBC, J&T Express and via our in-house riders to fulfill delivery of your orders right on your doorstep.

 

What are your shipping rates?

The shipping fee for each order depends on the total number of items, the total weight (volumetric weight may also be considered) of the items, and the delivery address. You will be provided with the actual shipping fee for your order during the check-out process.

 

What is your delivery lead time?

Standard delivery lead time will vary depending on the shipping location as stated below:


LOCAL
Metro Manila: 3 to 5 business days
Provincial Shipping: 6 to 12 business days


INTERNATIONAL
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
2 to 3 businss days - ASIA
4 to 14 business days - USA/Europe
Estimated delivery lead times are to be used as a guide only and will commence from the date of dispatch in our Warehouse.

 

How do I change my shipping address?
Change of shipping details may only be accommodated if the order status are as follows:
1. Payment Accepted
2. Processing Order

You can send your request via the website's corresponding Contact Us Form. Kindly select the following as your subject heading:
Special Assistance - Other Concern

Please be guided that once your item has been packed and shipped out, we can no longer modify details of your order. You may also check the status by logging into your account and going to "Order history and details".

 

Can I request for a delivery schedule?

While we process orders immediately after they are placed, we are unable to guarantee a date when they will get delivered.
Rest assured that orders with shipping address within Metro Manila should arrive within 5 to 7 business days and 10 to 12 business days with provincial shipping address upon dispatch from our Warehouse.

 

Can you deliver anywhere in the Philippines?

Our partnered 3rd party logistics' commitment is to deliver your orders right at your doorstep, as long as the registered shipping address is a serviceable area.

 

Can you deliver outside of the Philippines?

Yes! We ship orders internationally via our 3rd party logistics partners, DHL and UPS.

 

Do you deliver during weekends and holidays?

We cannot guarantee the exact date of delivery of your parcel as this depends on our 3rd party logistics operations schedule.

 

Do you ship products containing Aerosol abroad?
As much as we would like to ship all our merchandise abroad, It is unfortunate that we can't ship certain products containing aerosols abroad. This is due to shipping restrictions and dangerous goods policies of our third party courier DHL.
We can only ship these products locally.