FAQ - Payment

How do I use Store Credits?

You can use store credits to pay for your orders or get discounts. During the check-out process, you'll have an option to enter your voucher code. Once you enter the code, the total amount will be updated. With the code, you may also freely choose your preferred item. If the item chosen has the same amount as your returned item, you would be able to check out your order free of charge.

 

Do you accept Cash On Delivery?

Yes! We do offer COD as a payment option and there is no minimum amount required for this payment, however, there are certain areas that are not serviceable of this feature, if COD does not reflect to the payment options upon checkout, It means you cannot avail this payment feature.


What is my voucher validity?

Issued Vouchers and/or Store Credits will be valid for one (1) year upon receipt.
Do you keep my credit card details?
We respect your privacy and we take paramount care in protecting Customer Data. As such, we do not keep the credit card details of our customers.

 

What should I do if someone asks me to pay outside of your website?

If the payment method that you selected is either Credit/Debit Card, Gcash, ShopeePay, GrabPay, BPI Online Banking, PayPal, AliPay, WeChat Pay, or Union Bank, the website will redirect you to the PesoPay Payment Gateway where you can select your preffered payment method. To avoid any conflict, please do not confirm your payment if the page is redirected from other sources.

 

Why can't I check-out?

To ensure that your order will be delivered right at your door step, we put in place measures to completely capture your contact details upon check-out. If you can't proceed to check-out, kindly double check your contact details and make sure all necessary information are filled out.
In any case that you still can't check out after doing so, kindly let us know by sending us a message via our 'Contact Us' page. Kindly select the following as your subject heading:
Special Assistance - Other Concern

 

Why can't I pay for my order using Cash On Delivery?

We do offer COD as a payment option and there is no minimum amount required for this payment, however, there are certain areas that are not serviceable of this feature, if COD does not reflect to the payment options upon checkout, It means you cannot avail this payment feature.

 

Do you accept other currencies aside from Philippine Peso?

Thank you for your interest in our products. At the moment, we only accept currency in Philippine Peso. In addition, for faster transactions kindly prepare the exact amount for Cash On Delivery orders.

 

Do you accept installment/deferred payment?

Credit card installment is currently not being offered. When you place an order and pay via credit card, the whole order amount will be charged on the card that you used. You may, however, coordinate with your financial institution about how you would like to pay your credit card balance.

 

How do I pay using my credit/debit card?
Here's how you can settle your payment with your credit/debit card.
1. During the check-out process, select Credit/Debit Card on the payment options. It will automatically direct you to the Pesopay payment gateway.
2. Select the specific Credit/Debit Card that you want to use (Visa, Mastercard, JCB)
3. Check if the amount indicated is correct, and then follow the payment instructions for that specific payment method.
4. Wait for the site to process your payment. Do not close the payment gateway at this time. Wait for the page to redirect you back to site.
5. Check your email for your receipt and invoice. There is no need to email it to us as we automatically receive Shopeepay notifications once a payment has been made to our account.

 

How to use GCash as payment?
Here's how you can settle your payment using GCash payment option:
1. During the check-out process, select GCash on the payment options. It will automatically direct you to the Pesopay payment gateway.
2. Select GCash
3. Check if the amount indicated is correct, and then follow the payment instructions for that specific payment method.
4. Wait for the site to process your payment. Do not close the payment gateway at this time. Wait for the page to redirect you back to site.
5. Check your email for your receipt and invoice. There is no need to email it to us as we automatically receive Shopeepay notifications once a payment has been made to our account.

 

How to use PayPal as payment?
Here's how you can settle your payment using PayPal
1. During the check-out process, select PayPal on the payment options. It will automatically direct you to the Pesopay payment gateway.
2. Select PayPal
3. Check if the amount indicated is correct, and then follow the payment instructions for that specific payment method.
4. Wait for the site to process your payment. Do not close the payment gateway at this time. Wait for the page to redirect you back to site.
5. Check your email for your receipt and invoice. There is no need to email it to us as we automatically receive Shopeepay notifications once a payment has been made to our account.